FAQ

The business license application process can be done online through the official Cilacap Regency Office website or by visiting the office in person with required documents such as business establishment certificate and business plan.

The KTP processing time is usually 3-5 working days after a complete application. For urgent requests, we also offer priority services.

Marriage registration requirements include photocopies of both parties' KTPs, birth certificates, unmarried certificates, and parental consent if required.

Complaints can be submitted via the official website, mobile app, or directly at the Regency Office complaint service. Our team will respond within 24 hours.

The initial application for land registration can be done online through the official website, but verification and signing must be completed at the office.

The cost for issuing a residence certificate is IDR 25, for Cilacap residents already registered in the population database.